Refund and Cancellation Policy

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the refund and cancellation will be as follows:

For Cancellations please contact us on [email protected] 

All sales are final: you acknowledge that GUIDER ENTERPRISES is not required to provide a refund for any reason, and that you will not receive money or other compensation for unused virtual items when an account is closed, whether such closure was voluntary or involuntary, or whether you made a payment through or another platform such as apple, google, facebook, or any other sites or platforms where we offer our services.

Purchases to acquire a limited license and right to use virtual items are non-refundable to the fullest extent allowed by law.

Additional Payment Terms:

You agree to pay all fees and applicable taxes incurred by you or anyone using an Account registered to you. GUIDER ENTERPRISES may revise the pricing for the goods and services it licenses to you through the Services at any time.

Billing Support:

For billing support, please contact us through [email protected] or Please note that telephone support for billing-related issues and questions is available in English only. These telephone numbers are for billing-related issues and questions only. The person that answers the telephone at these billing support telephone numbers will not be able to help you with technical issues, game play, or in-game purchasing questions. For non-billing customer assistance, you must contact us through Customer Support.